Shipping policy

Order Changes and Cancellations

  • Order cancellations are not possible, as order processing is fully automated.

  • Order modifications can only be made at the item level, not the order level. We can change variants (e.g., sizes or colors) of ordered items but cannot add, remove, or adjust item quantities. To modify an item variant, please contact us as soon as possible. The earlier you notify us, the higher the chance of success.

Delivery Areas

We deliver exclusively to Australia, Austria, Canada, Germany, Sweden, Switzerland and United Kingdom.

Processing Times

Order processing typically takes 3–7 business days, depending on order volume. An express processing option may be available, subject to availability.

Shipping Times

  •  5–10 business days.

Shipments from International Warehouses

Some items are shipped from international warehouses. In these cases, a third-party courier (e.g., YunExpress, Yanwen, or 4PX) handles import to Australia, Austria, Canada, Germany, Sweden, Switzerland and United Kingdom. After import, the local courier service completes the delivery.

Tracking

The tracking number is included in the shipping confirmation email. Note:

  • Tracking status may take 1–3 business days to update, as the confirmation is sent once the shipment is registered with the courier (not necessarily when physically dispatched).

  • If delays occur, contact our support team via email.

To track your package:

  1. Use the link in the shipping confirmation email.

  2. If the link doesn’t work, try https://17track.net.

  3. If issues persist, contact support.

International Shipments (Special Notes)

For orders from international warehouses:

  • The tracking number in your email is provided by the third-party courier and will not work on DHL/DPD’s native tracking sites.

  • However, this number tracks both the international leg (via the third-party courier) and the final domestic leg (via DHL/DPD).

  • To find the local "last-mile" tracking number (for DHL/DPD), check the international tracking page linked in your email under "last-mile tracking" or "end-mile tracking."

Insurance & Lost Packages

All packages are insured. If a package is lost in transit, we will arrange a replacement at no extra cost.

Delivery Attempts & Returns

  • The courier will attempt delivery 3 times within 2 weeks before returning the package.

  • If a delivery fails, the courier will leave a pickup notice in your mailbox.

Failed Deliveries & Fees:

  • If all 3 attempts fail and the package is returned to us, a 50% fee will apply to cover return costs.

  • If the failure is due to an incorrect address, a 50% fee will also apply.

No Pickup Notice?

  • Contact the local courier directly with your tracking number.

  • For international tracking numbers, if the local (DHL/DPD) number isn’t visible, contact support to obtain it.

For further questions, our support team is always available to assist.